| Faq |
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Where do I get a Claim Number? |
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in when you come to begin the repair process. We'll do the rest. |
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Are you open Saturday? |
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Yes, we are open 8:00 AM - 4:00 PM on Saturday, and 7:30 AM - 6:00 PM Monday through Friday. |
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Will the parts be ordered before I drop off my vehicle for repair? |
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Absolutely! With your signature for repair, we'll order your vehicle's parts at the time we write the estimate, and schedule a time for you to bring in your vehicle for repairs. If your vehicle is found unsafe to drive, we will help you arrange for a rental vehicle. |
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If my vehicle's frame is damaged, is it a total loss? |
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No. A vehicle is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most vehicles are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our Caroliner Frame Rack will repair any structural damage back to the original factory specifications. |
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Can you match the paint color? |
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Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made major investments in the finest paint system available and constantly upgrade it's technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process. |
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Can I get other service work done on my vehicle while it is in the Shop? |
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Yes. Just let us know what other work you would like done, so that we can make the necessary arrangements. |
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How long will the repairs to my vehicle take? |
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That depends on the amount of damage. With 24 hours of repair authorization, we will contact you with a promise of completion date. |
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Can I get a ride home when I drop off my vehicle? |
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Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently toward that goal. We provide both a pickup and delivery service. |
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